Support
Something broken, confusing, or missing? Write to us and a human will read it.
Contact
We usually reply within two working days. It is a small team, so please be patient if it takes a little longer.
What to include
The more of this you can tell us, the faster we can help:
- What you were doing when it went wrong, and what you expected instead
- The screen it happened on
- Your device and iOS or Android version
- The app version, shown at the bottom of Settings
- The email address of your LiftyVerse account
Common questions
My calories look wrong.
LiftyVerse does not fold your training into one fixed daily number. Your baseline is your body at rest plus how much you move day to day; a workout adds calories only once you finish it. So a rest day is meant to look lower than in apps that guess your training up front. You can review the numbers under Profile in the app.
My step count is not being used.
Step tracking needs motion permission. If you declined it, iOS only asks once — you can turn it back on in the iPhone Settings app, under LiftyVerse. Without it, LiftyVerse uses the typical daily step count you set during setup instead.
I did not get my verification email.
Check the spam folder first. If it is not there, use "Resend code" on the verification screen. If the address was wrong, go back and correct it — the account is not finished until the code is confirmed.
How do I stop sharing with friends?
Remove that person from your friends list — they stop seeing your data straight away. Only people you accepted see anything. Sharing with friends is part of the app, so turning it off entirely means deleting your account.
Someone has an offensive username or photo.
Email us at the address above with the username. We look at every report.
I want my data deleted.
Delete your account from Profile → Settings in the app, which removes your data from our servers. You can also email us at the address above and we will do it for you.
Privacy and terms
See the Privacy Policy and Terms of Service.